The mission of the Office of Information Technology (OIT) is to provide a high level of customer service and exceptional support for the entire range of academic and administrative computing, networking, telecommunications and audio/visual needs of the University.

Helpdesk is the first point of contact for requests to OIT, including all kinds of computer and telephone troubleshooting, installation of authorized programs, virus questions, getting e-mail accounts, etc. The Help Desk is located in Campus Center 1.

Please be advised that the OIT Help Desk is not responsible or will not assist you with your personal computer problems.

If there is an issue that the Help Desk is not able to resolve over the phone, the technician will create a trouble ticket and assign it a priority and also be assigned a technician. When contacting the Help Desk department, please provide relevant contact information and availability in order to expedite the resolution of your trouble ticket.

Network Services is staffed to assist you in cases where the OIT Helpdesk is not able to resolve trouble tickets. Network Services can assist you with in-campus wireless connection, network resource access problems, network printing problems, and in-campus internet connection.

Network Services does NOT support problems with home internet access or with any personal peripherals.

Administrative Systems is also staffed to assist you with the Campus Administrative System. Problems with access, module logins, passwords, reporting, etc. will be directed by the IT Help Desk department to the Administrative Systems Administrator.

Web Services is staffed to assist you with issues related to your department's web pages, CampusPortal (students, faculty and staff) and your LMS (moodle and/or CampusPortal).

Audio-Visual is staffed with technicians and students to assist you in audio-visual setup and troubleshooting. The Audio-visual department requires a 72-hour advance notice for any audio-visual delivery and setup. An audio-visual request form must be completed to ensure that deliveries and setup are scheduled. For additional information, visit us at NDNU Media Services.

Contact Information
For Technical Support, click Helpdesk Request Form

For after-hours support, please contact us at (650) 508-3555.