Forbes Articles
19 Ways CMOs Can Help Shape A Better...
June 1, 2026 | By Forbes - Featuring Kurt Allen
Creating Cross-Functional Councils With Shared CX Goals CMOs should act as the integrator of the customer journey, aligning teams around shared exp...
Building Trust In An Era When Trust...
May 22, 2026 | By Kurt Allen
The Multiple Dimensions Of Trust Building trust is more complex than it used to be. First, the information ecosystem has transformed dramatically...
15 Ways To Turn Customer Feedback Into...
May 12, 2026 | By Forbes - Featuring Kurt Allen
Synthesize Feedback Into Revenue Signals Marketing leaders must turn feedback into evidence, not anecdotes. Synthesize insights into clear themes t...
14 Hidden Costs Of GenAI Content Leaders...
May 11, 2026 | By Forbes - Featuring Kurt Allen
Exposure To Errors In Accuracy And Voice One hidden cost is brand risk from subtle inaccuracies or off-voice content. AI can scale output quickly,...